Job Category: Hospitality and Tourism
Job Type: Full Time
Job Location: Oniru Lagos State
Salary: NGN150000 - NGN300000 Gross
Qualification: BSc
Experience: Mid-level
Job Brief
We are looking for a Front office manager to manage our client’s reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.
As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
What you will be doing
- Ensure the front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support office staff, including receptionists, security guards and call center agents
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customer requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure the company’s policies and security requirements are met
The Ideal Candidate
- Proven work experience of at least three (2) as a Front desk manager or Reception manager
- Hands-on experience with office machines (e.g. fax machines and printers)
- Thorough knowledge of customer service, office management, and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
Note: Only qualified candidates will be contacted.