Job Brief

We are recruiting an Assistant Front Office Manager for a top hotel. The ideal candidate will be responsible for supporting the Front Office Manager in overseeing all front desk operations and ensuring an exceptional guest experience from arrival to departure. This role requires a dedicated hospitality professional with strong leadership capabilities, operational expertise, and a solid background working with reputable top chain hotels.

The ideal candidate must have 5-7 years of hotel experience and demonstrate excellence in guest service management, team supervision, and revenue optimization within a luxury hospitality environment.

What You Will Be Doing

• Oversee the daily operations of the Front Office, Reception, Concierge, and Guest Services teams in the absence of or in support of the Front Office Manager.
• Ensure seamless check-in and check-out processes for all guests, including VIPs.
• Maintain high standards of guest satisfaction and handle escalated complaints professionally and promptly.
• Supervise, train, schedule, and mentor front office staff to ensure service excellence.
• Monitor room inventory, occupancy levels, and coordinate closely with Housekeeping, Maintenance, and Reservations.
• Ensure compliance with hotel policies, standard operating procedures, and premium brand standards.
• Assist in preparing and analyzing front office reports, including occupancy, revenue, and guest feedback.
• Implement strategies to increase upselling, manage room inventory effectively, and maximize room revenue.
• Maintain effective communication with all departments for smooth daily operations.
• Ensure security procedures, as well as health and safety standards, are strictly followed at the front desk.

The Ideal Candidate

• Minimum of 5 to 7 years’ experience in front office operations.
• Must have prior experience working with a top chain hotel.
• Strong leadership and people management skills with the ability to lead a diverse team.
• Excellent verbal and written communication, as well as interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, Fidelio, or similar PMS systems).
• Strong problem-solving and conflict-resolution skills.
• High level of professionalism, impeccable grooming, and a naturally welcoming, guest-oriented mindset.
• Bachelor’s degree (BSc) in Hospitality Management, Business Administration, or a closely related field.
• Ability to work flexible hours, including weekends, nights, and public holidays.

Note: Only qualified candidates will be contacted.