Job Brief

We are looking for an Assistant Front Office Manager who will assist the Front Office Manager in overseeing the daily operations of the front desk and guest services, ensuring a seamless and exceptional experience for all guests. This role requires excellent leadership, problem-solving, and customer service skills, focusing on maintaining high standards of hospitality.

What You Will Be Doing

• Assist in managing and supervising the front office staff, including receptionists, concierges, and guest service agents.
• Ensure the smooth operation of check-ins, check-outs, and reservations, addressing any guest concerns or complaints promptly and effectively.
• Monitor and maintain the highest guest service and hospitality standards, ensuring a welcoming and professional environment at all times.
• Support the Front Office Manager in scheduling, training, and developing front office team members.
• Collaborate with other hotel departments (housekeeping, maintenance, etc.) to ensure guest satisfaction.
• Assist with administrative duties, including preparing reports, managing budgets, and overseeing daily shift operations.
• Monitor room availability, pricing, and guest preferences, ensuring optimal revenue management.
• Handle VIP guests, special requests, and unique service requirements with discretion and professionalism.
• Ensure compliance with hotel policies, safety standards, and industry regulations.
• Assist with staff performance evaluations, feedback, and conflict resolution when necessary.
• Manage the implementation of front office systems and technology to enhance efficiency.

The Ideal Candidate

• A bachelor’s degree in Hospitality Management or a related field is preferred.
• At least 3 years of experience in a hotel front office or guest services role, with leadership or supervisory experience.
• Excellent communication, interpersonal, and organizational skills.
• Strong problem-solving abilities and the ability to make quick decisions in a fast-paced environment.
• Proficiency in hotel management software (e.g., Opera, PMS) and Microsoft Office Suite.
• High attention to detail, professionalism, and a commitment to delivering outstanding guest service.
• Ability to work flexible hours, including weekends and holidays.

Note: Only qualified candidates will be contacted.