Job Brief

The Front Office Manager is responsible for overseeing all front desk operations and ensuring an exceptional guest experience from arrival to departure. This role requires a seasoned hospitality professional with strong leadership capabilities, operational expertise, and a solid background working with reputable chain hotels.

The ideal candidate must have a minimum of 8-10 years of hotel experience and demonstrate excellence in guest service management, team supervision, and revenue optimization.

What You Will Be Doing

• Oversee daily operations of the Front Office, Reception, Concierge, and Guest Services teams.
• Ensure seamless check-in and check-out processes.
• Maintain high standards of guest satisfaction and handle escalated complaints professionally.
• Supervise, train, and mentor front office staff to ensure service excellence.
• Monitor room inventory, occupancy levels, and coordinate with Housekeeping and Reservations.
• Ensure compliance with hotel policies, SOPs, and brand standards.
• Prepare and analyze front office reports, including occupancy, revenue, and guest feedback.
• Implement strategies to increase upselling and maximize revenue.
• Maintain effective communication with all departments for smooth operations.
• Ensure security procedures and safety standards are strictly followed.

The Ideal Candidate

• Minimum of 8 years’ experience in hotel operations.
• Must have worked with recognized chain hotels.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, Fidelio, or similar PMS systems).
• Strong problem-solving and conflict-resolution skills.
• High level of professionalism and a guest-oriented mindset.
• Ability to work flexible hours, including weekends and holidays.

Note: Only qualified candidates will be contacted.