Barcelona — The Hotels Network (THN), a full-stack direct growth platform for hotels, has announced its latest product development: CRM Targeting. The focus of this launch is to enable hotel brands to apply advanced targeting rules based on user profile data to create a totally personalized website experience.
How does CRM Targeting work?
The opportunities with CRM Targeting are endless. An obvious use case is to customize website messaging based on loyalty program information stored in the data layer such as membership level, gender, age, interests or average booking value. Imagine a visitor arriving on your hotel website and seeing an exclusive deal reserved for Silver club members, who have used spa facilities during a previous stay, and which is only available on the specific last-minute dates they are searching for. Highly tempting!
Juanjo Rodriguez, Founder of The Hotels Network, commented, “We are delighted to be the first company in our space to empower hoteliers to leverage the information stored in their CRM in this way. Today more than ever, hotel brands understand the importance of winning back their fair share of direct bookings. With CRM Targeting, we are giving hotel marketers the flexibility to show users highly targeted dynamic content to create an engaging direct booking experience that drives growth through higher conversion rates and higher ADR.”
About The Hotels Network
Working with over 5,000 hotels worldwide, The Hotels Network offers clients a full-stack growth platform to power their direct channel. By leveraging a series of integrated tools and analytics, hotel brands can attract, convert and engage guests throughout the user journey. In addition to price comparison, reviews summary and advanced personalization options, the company’s latest product, Oraculo, is the world’s first predictive algorithm for hotels.