Local Measure, customer service made simple, announced today that it has achieved Amazon Web Services (AWS) Travel and Hospitality Competency status. This designation recognizes that Local Measure has demonstrated deep experience helping customers transform their businesses from behind-the-scenes operational efficiencies to guest-facing customer experiences. The launch of the AWS Travel and Hospitality Competency comes at a crucial time for the industry as it looks to innovate to address changing demands in the face of COVID-19.
AWS’s global travel and hospitality practice helps companies of every size and segment – including airlines, airports, ground transportation, travel services and sellers, restaurants, lodging, entertainment venues and casinos, cruise lines, and technology providers – to stay agile and accelerate innovation. Now more than ever, AWS wants to help customers succeed by connecting them to partners with deep AWS experience, and a proven track record for helping travel and hospitality companies build resilience for the long run.
AWS launched the AWS Travel and Hospitality Competency to help customers find highly specialized AWS Partners and take on the heavy lifting of identifying and validating industry leaders with proven customer success and technical proficiency.
Achieving the AWS Travel and Hospitality Competency differentiates Local Measure as an AWS Partner with deep domain expertise in one or more of the following categories: Data 360, Digital Customer Engagement and Core Travel and Hospitality Applications.
“Local Measure is proud to be among the first AWS Partners to achieve AWS Travel and Hospitality Competency status,” said Jonathan Barouch, founder & CEO. “We truly believe that every customer interaction should be exceptional, and by leveraging the innovation that AWS provides, coupled with our unique CX technology, we’re helping businesses drive loyalty through convenient customer service and personalized customer experiences.
“Many travel and hospitality companies are reinventing themselves on AWS. We are delighted to welcome Local Measure to the AWS Travel and Hospitality Competency Program,” said David Peller, Managing Director, Travel & Hospitality, Amazon Web Services, Inc. “Local Measure’s industry-focused solutions, powered and vetted by AWS, can help our customers transform their business by enhancing the experience of their guests and increasing their operational efficiency.”
AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Competency Program to help customers identify Consulting and Technology AWS Partners with deep industry experience and expertise.
Local Measure has a rich history working with hotels, hospitality businesses, and tourist venues to help identify and understand individual customers’ needs. Through customer feedback, WiFi analytics, customer engagement and contact center solutions, Local Measure helps businesses connect with their customers and collect real-time insights to personalize experiences at scale.
About Local Measure
Local Measure is a customer experience platform to help businesses identify, understand and engage with their customers to drive loyalty and personalize experiences at scale. Headquartered in Sydney, Australia with offices in Europe, North America and Asia, Local Measure’s clients include many of the world’s largest hospitality and tourism brands as well as financial services, government and telecommunications businesses. The company’s flagship product Engage for Amazon Connect, is an omnichannel agent desktop purpose-built for Amazon Connect enabling contact centers to manage inbound customer queries across voice and digital channels via a single platform.