Receptionist


Lagos, Nigeria
Permanent
40000 - 60000 NGN

Job Profile

We are looking for an experienced Receptionist (Incl. Reservations) to serve as our guests’ first point of contact and manage all aspects of their accommodation. You\’ll be registering guests, managing reservations and providing information about rooms, rates and amenities. Ultimately, you will help create a pleasant and memorable stay for our guests.

What you will be doing…

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate

Ideal candidate profile…

  • Minimum of 3years experience as a Receptionist, Hotel Front Desk Agent, or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • SSCE/OND Certificate

Note: Only successful candidates will be contacted.

 

Job Overview
Location : Lagos, Nigeria
Type : Permanent
Category : Strong guest service background
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